At Mobilerepairingvan, we strive to provide seamless and convenient mobile repair services at your doorstep. We understand that plans may change, and you might need to cancel or request a refund for your service. Please read our cancellation and refund policy carefully to ensure a smooth experience.

Cancellation Policy

• Advance Notice: If you need to cancel your scheduled service, please do so at least 24 hours in advance to avoid any charges.
• Same-Day Cancellations: Cancellations made within 24 hours of the scheduled appointment may incur a cancellation fee to cover the technician’s travel and preparation costs.
• No Show Policy: If our technician arrives at your location and you are unavailable or fail to provide access to the device, a no-show fee may be applied.
• Rescheduling: You can reschedule your appointment free of charge as long as you provide at least 12 hours’ notice. Rescheduling within 12 hours of the appointment may be subject to a small fee.

Refund Policy

• Full Refunds: A full refund will be issued if you cancel the service at least 24 hours before the scheduled appointment.
• Partial Refunds: If the service is canceled within 24 hours, a partial refund may be issued, less any applicable cancellation fees.
• Failed Repair: If the repair is not successful due to technical limitations or unavailability of parts, you are eligible for a full refund or a reattempt at no additional charge.
• Satisfaction Guarantee: If you are not fully satisfied with the repair service, please contact us within 7 days of the repair. We will review the issue and, if applicable, offer a refund or a re-service.

How to Request a Refund

• Please email our support team at [support email] with your name, service details, and reason for the refund request.
• Refunds will be processed within 5-7 business days after the request is approved.

For any questions or concerns, feel free to reach out to our customer service team. We are committed to ensuring you have the best possible experience with our doorstep mobile repair service.